Frequently Asked Questions - Ordering

How can I receive a quote for your products?

Complete the online Request a Quote form, email our customer service team at sales@seralab.co.uk or call us on +44 (0) 1444 250100.

What are your hours of operations?

Our friendly, knowledgeable and attentive customer service team are available 9am – 5pm (GMT) Monday to Friday, excluding UK Public Bank Holidays.

Are your products guaranteed?

All products are backed by BioreclamationIVT’s unconditional guarantee, whereas any product not meeting a client’s expectation will be replaced, no questions asked.

What forms of payment do you accept?

We accept Sterling and Euros via Bank Transfer, plus Sterling via BACS, Cheque or PayPal if you prefer to pay by Credit Card.